Active Alerts

If you are experiencing a water, power, or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or (415) 701-2311 from outside SF or log on at sf311.org. Learn more or review active service alerts.
Customer Service Rep with Customers

Accessibility

Our mission is to provide our customers with high quality, efficient and reliable water, power, and sewer services in a manner that is inclusive of environmental and community interests, and that sustains the resources entrusted to our care.  

Accessibility 

The San Francisco Public Utilities Commission is committed to making our programs, website, social media, and facilities accessible to all.  If you believe you have been excluded from, denied the benefit of, or been subjected to discrimination due to your disability, please let us know by using one of the options below.

When reporting a complaint, please do your best to include as much information as possible about the incident. SFPUC staff will investigate your complaint and get back to you within 30 days. Please make sure to include your contact information when filing a complaint, if there is no contact information provided, we will not be able to respond to your complaint.

Accessibility on sfpuc.gov

The SFPUC is committed to ensuring the our website conforms to the Web Content Accessibility Guidelines (WCAG) Version 2.1, Level AA requirements. The SFPUC understands that digital accessibility is an ongoing process that needs continuous attention. We strive to make our website accessible and continuously work on accessibility improvements.

In accordance with U.S. Department of Justice (DOJ) accessibility guidance, certain documents on this website are maintained as archived content and may not fully comply with current accessibility standards. These materials are retained for recordkeeping and historical purposes. Upon request, accessible versions will be provided where reasonably possible.

Archived content is maintained in clearly identified areas of the website with consistent labeling that designates the material as an archive.

Language Access Policy

The SFPUC recognizes the importance of effective and accurate communication to customers and ratepayers. Our Language Access policy is consistent with the federal and state guidelines and in compliance with San Francisco Administrative Code, Chapter 91, Language Access Ordinance (LAO). Learn about how the SFPUC meets the needs of San Franciscans with limited English skills.