CARE Program – Hetch Hetchy Power
The SFPUC’s CARE Program offers a 30% discount on Hetch Hetchy Power bills for qualifying multifamily housing facilities and nonprofit group living facilities.
Eligible Facilities
- Multifamily housing facilities that provide 100% income-qualified tenant units
- Shelters and hospices that provide lodging, with at least six beds for a minimum of 180 days and/or night per year
- Group living facilities, defined as transitional housing, short- or long- term care facilities, group homes for physically or mentally challenged people, or other nonprofit group living facilities
Ineligible Facilities
- Nonprofit facilities that only provide social services
- Government owned and/or operated facilities
Eligibility Requirements
Each facility must meet all of the following:
- Organization operating the facility must be able to prove its Federal 501(c)(3) status.
- Facility owner's name must match the name on the Federal 501(c)(3) tax exemption.
- At least 70% of the energy supplied to each SFPUC account, including common use areas, must be used for residential purposes.
- Organization must verify that all of the facility’s residents and/or households, at any given time, meet the current CARE income eligibility guidelines. NOTE: This excludes any employee operating or managing the facility who lives on the premises. Please see the current CARE income guideline, below.
- Organization is required to renew its CARE eligibility by completing a new application every three years, attaching all required documentation (updated as necessary), and providing an explanation as to how the CARE discount was previously used to directly benefit its residents.
All of the facility’s residents and/or households must meet the CARE income limits shown in the table:
| Number of Persons in Household | Annual Household Income | Monthly Household Income |
|---|---|---|
| 1 | $31,920.00 | $2,660.00 |
| 2 | $43,280.00 | $3,606.67 |
| 3 | $54,640.00 | $4,553.33 |
| 4 | $66,000.00 | $5,500.00 |
| Add for Each Additional Person | $11,360.00 | $946.67 |
Based on the 2026 Federal Poverty Guidelines.
Discount Information
Eligible customers will receive discounts beginning on the first full billing cycle after their application is approved. Discounts will be applied to each bill for 36 months at which point the customer will be asked to confirm they are still eligible to continue receiving discounts, or until the customer leaves the program, either by a self-reported change or if they are found to be ineligible by audit.
Email HHPower@sfwater.org if you have any questions.