Service Alerts
Your service may be interrupted for a variety of reasons. We make every effort to notify customers before interrupting service if a service outage is related to planned maintenance or improvement activities. However, emergency repairs require service to be shut off without advance notice. SFPUC crews work tirelessly 24/7 to monitor the system and respond to water main breaks, power outages, and sewer issues regardless of weather, holiday, or time of day. If you are experiencing a water, power, or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or (415) 701-2311 from outside SF or log on at sf311.org.
Service interruptions are posted on Nextdoor by neighborhood and may be listed below.
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Water Service Alert – Hermann & Fillmore Area, October 16, 2025
10:44 am Update:
SFPUC crews have repaired the broken water main at Hermann and Fillmore. Normal water service has been restored.
For those in the affected area, tap water may initially appear brown due to sediment stirred up because of the break. To address that, open the cold water tap as close to your meter (the sidewalk) as possible, and let it run for 3 to 5 minutes. If it is still brown, wait one hour and repeat.
Crews remain on scene to clean up and restore the site.
Thank you so much for your patience.
8:13 am Update:
SFPUC crews have been working through the night and remain on scene to repair a break on 12-inch water main on Hermann St. near Fillmore St. This main was built in the 1880's. The age of the pipe and the size of the pipe have complicated the repairs.
Water service is temporarily interrupted to customers on these streets:
- Hermann from Buchanan to Steiner
- Fillmore from Waller to Hermann
- Germania from Webster to Steiner
- Webster from Hermann to Haight
- Church from Hermann to Duboce
- Steiner from Duboce to Waller
- Surrounding blocks may also be affected.
Thank you for your patience.
5:45 am Update:
Update to Water Service Alert – Hermann & Fillmore Area
SFPUC crews remain on scene to repair a break on 12-inch water main on Hermann St. near Fillmore St. This main was built in the 1880's. The age of the pipe and the size of the pipe have complicated the repairs.
Water service is temporarily interrupted to customers on these streets:
- Hermann from Buchanan to Steiner
- Fillmore from Waller to Hermann
- Germania from Webster to Steiner
- Webster from Hermann to Haight
- Church from Hermann to Duboce
- Steiner from Duboce to Waller
Thank you for your patience.
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11:55pm Update: SFPUC crews are still on scene and making repairs. Customers in the area are without water or have low water pressure.8:24 pm Update: The water service outage for the water main break on Hermann St. near Fillmore St. has been extended.
Water service may be temporarily interrupted on the following streets while we continue repairs:
- Hermann (Steiner to Buchanan)
- Fillmore (Waller to Hermann)
- Germania (Steiner to Webster)
- Webster (Hermann to Haight and Waller)
- Church (Hermann to Duboce)
- Steiner (Duboce to Waller)
PG&E is now on scene marking their assets.
Alert. 10/16/25 5:25 pm:
SFPUC crews are repairing a 12-inch water main break on Hermann St. near Fillmore St.
Water service may be temporarily interrupted on these streets:
- Hermann (Fillmore to Buchanan)
- Fillmore (Waller to Hermann)
- Germani (Fillmore to Webster)
- Webster (Hermann to Haight and Waller)
We will post updates as we receive them. If you have questions, please call 311. Thank you for your patience.
Learn more about Water Main Breaks and Power Outages
Water Main Breaks
SFPUC operates and maintains 1,200 miles of water pipelines also called water mains in San Francisco. Approximately 20% of San Francisco’s water pipes are about 100 years old. Although we have an active program to replace aging and vulnerable water mains each year, we are not able to prevent all water main breaks. On average, there are between 100 to 200 water main breaks in our system per year. Learn more about water main breaks.
During a water main break, customers near the break may experience temporary changes to their water such as discolored water. Open the cold water tap as close to your meter (the sidewalk) as possible, and let it run for 3 to 5 minutes. If it is still brown or milky, wait one hour and repeat. Learn more about dirty or discolored water.
Power Outages
Power outages can occur for a variety of reasons – whether unplanned or planned. We recognize the inconvenience that a loss of electricity can cause. We want to make sure you are prepared in the event of a service interruption and how you can stay safe.
Learn more about power outages, including how to prepare for planned outages and what to do during an outage.