Service Alerts
Your service may be interrupted for a variety of reasons. We make every effort to notify customers before interrupting service if a service outage is related to planned maintenance or improvement activities. However, emergency repairs require service to be shut off without advance notice. SFPUC crews work tirelessly 24/7 to monitor the system and respond to water main breaks, power outages, and sewer issues regardless of weather, holiday, or time of day. If you are experiencing a water, power, or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or (415) 701-2311 from outside SF or log on at sf311.org.
Service interruptions are posted on Nextdoor by neighborhood and may be listed below.
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PG&E Planned Power Outage in Civic Center - January 19, 2026
There is a PG&E planned outage in the Civic Center area on Monday, January 19 from 12:00 A.M. to 12:00 P.M.
The power outage is needed by PG&E to complete repair inspections safely at their Mission substation.
Once PG&E restores service, customers will be re-energized. Thank you for your patience. For questions, please call 311.
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PG&E Planned Power Outage in Richmond, Presidio, and Sunset Neighborhoods - January 20, 2026
There is a PG&E planned outage in areas of the Richmond, Presidio, and Sunset neighborhoods on Tuesday, January 20 from 12:00 A.M. to 2:00 A.M.
The power outage is needed by PG&E to complete repair inspections safely at their Richmond substation.
Once PG&E restores service, customers will be re-energized. Thank you for your patience. For questions, please call 311.
Learn more about Water Main Breaks and Power Outages
Water Main Breaks
SFPUC operates and maintains 1,200 miles of water pipelines also called water mains in San Francisco. Approximately 20% of San Francisco’s water pipes are about 100 years old. Although we have an active program to replace aging and vulnerable water mains each year, we are not able to prevent all water main breaks. On average, there are between 100 to 200 water main breaks in our system per year. Learn more about water main breaks.
During a water main break, customers near the break may experience temporary changes to their water such as discolored water. Open the cold water tap as close to your meter (the sidewalk) as possible, and let it run for 3 to 5 minutes. If it is still brown or milky, wait one hour and repeat. Learn more about dirty or discolored water.
Power Outages
Power outages can occur for a variety of reasons – whether unplanned or planned. We recognize the inconvenience that a loss of electricity can cause. We want to make sure you are prepared in the event of a service interruption and how you can stay safe.
Learn more about power outages, including how to prepare for planned outages and what to do during an outage.