Payment Plan

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Payment Plans

To help make water/sewer bills more manageable, customers may choose to enroll in a payment plan. These plans allow you to spread out payments over several months, giving you more flexibility.

When enrolled in a payment plan, you will pay both your current charges (as shown on your bill) plus your payment plan amount each month. Your payment plan amount will not appear on your bill—please refer to your payment plan confirmation for the exact amount.

The payment plan applies only to past due balances and does not include any future bills and must be paid separately. One late payment will cancel your payment plan.  This can be avoided by contacting us before the payment date.  An alternative payment plan can be made.

Customers interested in enrolling in a payment plan can complete the online form:

Request Payment Plan

Customers can also call customer service at 415-551-3000 to set up a payment plan. When calling, please be prepared to provide this information:

• SFPUC account number
• Account holder's name
• Account holder’s phone number
• Service address (Street, City, State ZIP)
• Mailing address if different (Street, City, State ZIP)
• Number of months requested for the payment plan
• Preferred payment method

A customer service agent may need to contact you with questions, so please be prepared to answer phone calls from unknown numbers to ensure timely assistance.

Once you provide this information, you will be sent a confirmation of your payment plan within 1 - 2 weeks.

Payment Methods

We accept several payment method options for your convenience, including online, by phone, by mail, or in-person. Learn more about payment methods and options accepted.