Active Alerts

If you are experiencing a water, power, or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or (415) 701-2311 from outside SF or log on at sf311.org. Learn more or review active service alerts.

Emergency Small Business/Non-Profit Customer Assistance Program

The Emergency Small Business/Non-Profit Customer Assistance Program has ended. The SFPUC’s Customer Assistance Program (CAP) offers a 25% discount on water and wastewater bills to eligible customers. If you are a person living on a low income and you pay a SFPUC water and sewer bill, you may be eligible to receive this discount.