Power Rates

As a not-for profit, public power utility, the SFPUC follows a transparent, public rate setting process that prioritizes local customers rather than profits for shareholders. Below are the steps we take as part of our rate setting process:

1. Every five years, the SFPUC studies rates every to match the real cost of supplying power to customers with what we charge them. We finished the last Power Rates Study in 2022 with goals of: fairness for customers, protecting the environment, covering our costs, and making rates affordable, easy to understand and predictable.
2. We set new electric power rates for the SFPUC every year typically on July 1. The SFPUC and representatives of the public carefully look at our rates before we change them.
3. For each year’s rate change, the Rate Fairness Board—made up of appointed members including San Francisco residents and business owners—reviews and gives us advice on rates.
4. The five-member San Francisco Public Utilities Commission provides oversight to the SFPUC’s operations, including power services. The Commission approves contracts and helps set agency policies and rates for services.

We are committed to a transparent, public rate setting process guided by the principles set in our Ratepayer Assurance Policy and as required by state law. Our annual rate setting process includes public meetings held by the Rate Fairness Board and a hearing held by our five-member SFPUC Commission.

Rate Fairness Board

The Rate Fairness Board consists of appointed members including local residents and business owners. 

The Rate Fairness Board will convene meetings in-person and remotely by teleconference. For instructions on how to join the meeting remotely and make comment, please refer to the agenda for each meeting. To receive an email notification when Rate Fairness Board meetings are scheduled and to receive agenda materials, please send your email address to RateFairnessBoard@sfwater.org.

San Francisco Public Utilities Commission

The San Francisco Public Utilities Commission consists of five members, nominated by the Mayor and approved by the Board of Supervisors. Their responsibility is to provide operational oversight in areas such as rates and charges for services, approval of contracts, and organizational policy.

The Commission meets on the second and fourth Tuesdays of each month, unless otherwise noted on the agenda. Meetings take place at San Francisco City Hall, Room 400, and begin at 1:30 p.m. Members of the Commission will attend these meetings in person. Members of the public are invited to observe the meetings in-person or remotely by watching live online as described on the posted agenda.

As your local clean electricity provider, we supply more than 75% of the electricity consumed in San Francisco today through our CleanPowerSF and Hetch Hetchy Power programs.

You can view our current rates here: Rates Schedules and Fees.

Hetch Hetchy Power is San Francisco’s full-service public power utility. The SFPUC bills Hetch Hetchy customers for both power generation (supplying electricity) and distribution (delivering it to your home). Hetch Hetchy Power rates include both generation and distribution charges. 

CleanPowerSF is San Francisco’s community choice aggregation or CCA program that supplies customers with cleaner electricity at affordable rates. On your monthly PG&E bill, you will see electric generation charges from CleanPowerSF, which reflect the cost of sourcing the electricity used at your home or business. This charge replaces the charge you would receive from PG&E if PG&E sourced your electricity instead of CleanPowerSF.

The SFPUC sets rates for CleanPowerSF generation service, while PG&E controls other electric service charges on your bill including delivery (or distribution) charges, Power Charge Indifference Adjustment (PCIA), and Franchise Fee Surcharge (FFS). CleanPowerSF rate changes only affect the generation charges on a customer’s monthly PG&E bill. 

We are committed to keeping our rates affordable and providing ways for customers to lower their bills. Explore our resources and programs for saving energy and money:

• Hetch Hetchy Power Customer Assistance Program
• CleanPowerSF Bill Assistance Programs

We're here to help if you get behind on your bills. Contact our Customer Service for assistance: 
 
Hetch Hetchy Power
Customer Service/Billing: (415) 551-4720; csbretailservices@sfwater.org
Hours: Monday – Friday, 8 a.m. to 5 p.m.

CleanPowerSF
Customer Service/Billing: (415) 554-0773; cleanpowersf@sfwater.org
Hours: Monday – Friday, 8 a.m. to 5 p.m.
Automated Call Center Service Available 24/7