Active Alerts

If you are experiencing a water, power, or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or (415) 701-2311 from outside SF or log on at sf311.org. Learn more or review active service alerts.
Gas Service Requests for Hetch Hetchy Power Pacific Gas & Electric Company (PG&E) is the primary provider of natural gas service to residential, municipal, and commercial customers in San Francisco. Hetch Hetchy Power municipal customers who need gas facilitation support should submit a gas service request. Submit a Gas Service Request How Gas Service Requests Work Submit a Gas Service Request and required fee. Hetch Hetchy Power will prepare and submit the application to PG&E. Hetch Hetchy Power will coordinate with PG&E for the permanent gas service removal or temporary shutdown of services
Variance Requests for Hetch Hetchy Power A Variance Request allows customers to propose an alternative solution when project conditions make it difficult to follow all aspects of the SFPUC’s Rules and Regulations Governing Electric Service. Every project is different, and we understand that specialized circumstances may require a tailored approach. A variance may be considered if: The request continues to meet the intent of the Rules and Regulations. The impact on safety, reliability, maintenance, cost, and liability is none or negligible. The request does not harm public welfare or affect