Active Alerts

If you are experiencing a water, power, or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or (415) 701-2311 from outside SF or log on at sf311.org. Learn more or review active service alerts.

Water-Wise Evaluations

Our water conservation specialists provide free Water-Wise Evaluations (checkups) to help you maximize your water efficiency and check for leaks so that you can save water and money. After your checkup, a summary report is sent to you with our findings and recommendations.

Schedule your free evaluation:

To schedule an appointment, select the APPLY ONLINE button below. Please be prepared to provide the following:

  • SFPUC water account number and property address (tenants and property owners/managers can apply with approval from the water account holder).
  • Phone number and email address for the site contact.
  • Any water use issues like leaks, sudden increase in water use, etc.
  • Number of bathrooms and toilets in the property.
  • Number of floors, dwelling units and, type of business or property for non-residential sites.
  • Outdoor landscaping: the approximate square footage of the irrigated landscape and whether it is watered by hand or by an irrigation system.
  • Select the Water-Wise Evaluation icon for an in-person appointment and Water Conservation Phone Consultation for a phone call.

If you haven't applied for conservation assistance online before, you'll need to register first. You will need your SFPUC Water account number, which you can find on your bill. 

Apply Online

What’s included in your free evaluation?

During your in-person Water-Wise Checkup, a water conservation specialist will:

  • Review the property’s water use and discuss water reduction goals.
  • Check as many indoor plumbing fixtures and water-using appliances for leaks and water efficiency as time permits.
  • Provide, and in some cases install, free devices and materials, including water-efficient showerheads, faucet aerators, spray nozzles and standard toilet repair parts to fix common leaks.
  • Inspect any irrigated landscaping and provide tips for efficient outdoor water use.
  • Provide information on water-saving rebates/incentives.

Additional Outdoor Evaluation details include:

  • A complete irrigation system check – automatic or manual operation of irrigation valves via the irrigation controller.
  • Walk-through of yard, landscape – checking for broken sprinkler heads, repairs, disconnected lines, overgrowth, inefficient irrigation, runoff, etc.
  • Irrigation timer scheduling – collect irrigation timer schedule, checking the timer for days watered, start times, and run times for each station.

Phone Consultation: if you are unable to meet in person:
Our specialist will review your water use to share water-saving tips and provide information on rebates and additional services we provide and answer any questions you may have. These calls can last up to 30 minutes.

Who is eligible?

All residential, non-residential and landscape properties served by a SFPUC water account. 

If you do not have access to a computer, call 415-551-4730 and leave a detailed message. We will call you back to schedule your appointment. In your message please indicate:

  • Your name, phone number and email address.
  • Property address and type (single family, multi-family, commercial).
  • For multi-family and commercial, indicate how many floors are in the property.