Active Alerts

If you are experiencing a water, power, or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or (415) 701-2311 from outside SF or log on at sf311.org. Learn more or review active service alerts.
COMING SOON! The SFPUC is starting a new ultra-high efficiency toilet rebate program. The online application will be linked to this web page. Please check back for updates . Rebate Amount: Residential and non-residential SFPUC customers may be eligible to receive a rebate of up to $200 to replace old toilets with new ultra-high efficiency toilets. Eligibility: The property where the new toilet(s) will be installed has an SFPUC water service account. The existing tank type toilets use 1.6 gallons per flush or greater and must be replaced with qualifying ultra-high efficiency toilets. Existing
Español | 中文 | Filipino | Tiếng Việt | عربي | Pусский | Samoano If you have a low income and you pay a SFPUC water and sewer bill, you may be eligible to receive a discount of 25% or 40% on your bill! Customers enrolled in the Customer Assistance Program (CAP) are also exempt from water service shut offs and property liens for utility debt for one year after admission into the program. Eligibility Requirements You have only one water and sewer service account with the SFPUC. Your water and sewer bill is in your name. You are a full-time resident at the address where the discount will be
The SFPUC is offering rebates on irrigation controllers that use the soil or the weather to tell your irrigation system when water is actually needed. Save water. Save money. Save your plants from overwatering. Rebate Amount: The rebate amount you may be eligible for depends on the size of your irrigated landscape: For small landscapes, which are under 10,000 square feet, you may receive a rebate for up to two irrigation controllers at $250 for each eligible controller. Most landscapes on single-family and small multi-family properties would be considered small. For large landscapes, which are
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Have you received a water bill that seems abnormally high? If you suspect your excessive water use may be the cause of a leaking pipe or plumbing fixture, you may qualify for our leak allowance program. Credit for High Water Bills To encourage customers to make repairs to leaking plumbing fixtures, we will provide an allowance credit on high water bills. The leak allowance program is open to all single-family residential, multifamily residential and non-residential accounts. We shall be the sole judge in determining the excess delivery due to leakage. Allowance Credit An allowance credit is
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Prior to 1950, water utilities around the country commonly used lead service lines and components to connect water mains to the services lines for homes. In the 1980s, the SFPUC removed all known lead utility service lines. If any are still found, they will be quickly removed. However, there are galvanized utility service lines that use flexible lead components to connect to the water main. These flexible lead components, commonly called goosenecks, pigtails, or whips, are approximately 3 feet in length and may contribute low levels of lead to drinking water. Under Senate Bills 1398 and 427