Contact Us
The San Francisco Public Utilities Commission (SFPUC) is a department of the City and County of San Francisco.
SFPUC Headquarters
525 Golden Gate Ave
San Francisco, CA 94102
Water and Sewer Customer Service
Have your account number ready. Your account number is located at the top of your bill.
For a faster response to questions specific to your bill, complete this billing inquiry form. We will respond within 2 business days.
(415) 551-3000 or customerservice@sfwater.org
Phone hours: 9 am to 4:30 pm, Monday to Friday, excluding legal holidays.
Helpful Links:
Hetch Hetchy Power Customer Service
Have your account number ready. Your account number is located at the top of your bill.
(415) 551-4720 or csbretailservices@sfwater.org
8 am to 5 pm, Monday to Friday, excluding legal holidays.
Helpful Links:
CleanPowerSF Customer Service
(415) 554-0773 or cleanpowersf@sfwater.org
8 am to 5 pm, Monday to Friday
Automated Call Center Service Available 24/7.
For more information, go to cleanpowersf.org.
Southeast Community Center
The Southeast Community Center (SECC) is a hub for local community to gather, learn, play, and grow. The SECC features an expanded low-cost childcare center, public workspaces, conference rooms, and the Alex Pitcher Jr. Pavilion for community events.
1550 Evans Ave., San Francisco, CA 94124
(415) 523-1434 or SECCInfo@sfwater.org
Other Contact Information
- Human Resource Services (415) 554-1670
- General and Media Inquiries (415) 554-3289 or info@sfwater.org
- TDD Hearing/Speech Impaired (415) 554-1672
Public Records Requests
Online requests: sanfrancisco.nextrequest.com
By Phone: (628) 246-1372
Utility Information Request – Water Lines
Properties within the City and County of San Francisco
If you are looking for documents containing water line information in front of your development, or in front of property for your development project, please complete an application and confidentiality form found at sfpuc.gov/waterline.