Active Alerts

If you are experiencing a water, power, or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or (415) 701-2311 from outside SF or log on at sf311.org. Learn more or review active service alerts.
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Contact Us

Contact Customer Service 

Have your account number ready. Your account number is located at the top of your bill.

Water and Sewer Services
customerservice@sfwater.org
(415) 551- 3000 
9am to 4:30pm, Monday to Friday, excluding legal holidays.

In-Person Hours: Customer Service is located at 525 Golden Gate Avenue, San Francisco on the first floor. Hours are from 9am to 4:30pm, Monday to Friday, excluding legal holidays. 
 
Hetch Hetchy Power Service 
csbretailservices@sfwater.org
(415) 551- 4720 
8am to 5pm, Monday to Friday, excluding legal holidays.
 
CleanPowerSF Service
cleanpowersf@sfwater.org
(415) 554 - 0773
8am to 5pm, Monday to Friday
Automated Call Center Service Available 24/7

Payment Methods: In-person, online, mail and phone payment methods for are available for your convenience. Customers interested in enrolling in a payment plan for water and sewer services can complete the online payment plan request form.

Other Important Numbers

  • Human Resource Services (415) 554-1670
  • General and Media Inquiries (415) 554-3289
  • TDD Hearing/Speech Impaired (415) 554-1672

Utility Information Request – Water Lines
Properties within the City and County of San Francisco

If you are looking for documents containing water line information in front of your development, or in front of property for your development project, please complete an application and confidentiality form found at sfpuc.gov/waterline.

Public Records Requests

Online requests: sanfrancisco.nextrequest.com
By Phone: (628) 246-1372