Active Alerts

If you are experiencing a water, power, or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or (415) 701-2311 from outside SF or log on at sf311.org. Learn more or review active service alerts.

Sewer Laterals

Keep your sewer lateral in good condition and help reduce the risk of sewer backups.

How to Protect your Property and Environment?

Never let fats, oils or grease go down the drain; compost it instead. Dumping grease down the drain can clog the sewer pipes, result in back-ups or overflows onto your property or streets, foul odors, and costly damage to sewer infrastructure.

Remember that your toilet is an only-human-waste-and-toilet-paper-zone. Nothing, except the 3 P’s (pee, poop and toilet paper), go down the drains. 

Upper Lateral Responsibility:

The upper sewer lateral is an extension of your home, even if you can’t see it, which means you're fully responsible for it. That’s why we encourage property owners to inspect and keep their lateral clear of trash, grease and other materials (anything except human waste or toilet paper) that can clog and damage pipes. Property owners are responsible for maintenance, including clearing and jetting the pipe to keep the pipe clear and in good working order.

If the pipe is found in bad condition, property owners must also repair and replace according to latest San Francisco Plumbing Codes. Check out the Sewer Lateral Standards for property owners, contractors or developers.

Lower Lateral Responsibility:

You are responsible for maintaining it, including clearing and jetting the pipe to keep it clear and in good working order by regularly clearing it or inspecting it using Closed Circuit Television (CCTV) to identify any defects. And of course, by not putting trash, grease, cooking oil, or other materials down household drains.

When a plumber identifies a potential need to repair or replace the lower lateral due to a structural issue, please notify the San Francisco Public Utilities Commission (SFPUC) by calling 3-1-1, submitting a service request online at sf311.org, or using the SF311 mobile app. This will alert the SFPUC’s Sewer Operations team, which will dispatch a crew to inspect your lower lateral. If the SFPUC inspection determines that lower lateral repair or replacement work is necessary, under most circumstances, the SFPUC will complete this work at no extra cost to you.

A diagram that identifies how and where the laterals connect to the sewer and residence