SFPUC Customer Services at 525 Golden Gate Avenue are open Monday to Friday, except on City holidays: In-Person Onsite Hours: 9 am to 4:30 pm Customer Service Phone: 9 am to 4:30 pm at 415-551-4770 SFPUC Water Department, City Distribution Division (CDD) Meter Shop is open by appointment only Monday to Friday 7:30 am to 11:30 am and 12 pm - 3 pm, except City holidays. Hydrants in the City and County of San Francisco are owned and operated by the San Francisco Public Utilities Commission and connected to the SFPUC water system to serve the SFPUC’s retail water customers within the City. While

A capacity charge recovers the costs associated with providing additional water and wastewater capacity to new users or existing users requiring additional capacity. Capacity charges exist to achieve an equitable distribution of the cost of expanding our utility systems. Water Capacity Charge The water capacity charge went into effect January 1, 2009, pursuant to City and County of San Francisco Public Utilities Commission (SFPUC) Resolution 07-0099, and was updated on May 13, 2014, by Commission Resolution 14-0072 . The water capacity charge is based solely on meter size for all customer

To propel us into a clean energy future, the City launched GoSolarSF, a program that provides financial incentives to help residents and businesses install solar panels on rooftops across San Francisco. GoSolarSF reduces participants’ electricity bills and the City’s carbon footprint. Since the program launched in 2008, GoSolarSF has distributed nearly $30 million and incentivized 6,000 solar systems in San Francisco.

SFPUC customers can qualify to receive a rebate of up to $1,000 for the purchase of eligible water-efficient commercial grade clothes washers installed in laundromats, commercial properties, or common area laundry rooms of multi-family properties. See our Residential-Washer Rebate Program for qualifying Energy Star washers serving single family homes or individual apartments or condos.

SFPUC customers can qualify to receive a rebate of $100 for the purchase and installation of an Energy Star Most Efficient (ESME) high-efficiency clothes washer included in the program's Qualifying Product List. If you recently purchased or plan to purchase a coin-operated commercial-grade washing, see the SFPUC's Commercial Clothes Washer Rebate Program . Eligibility: The residential property where the clothes washer is installed must have a service address and an active water service account. If you are not the water account holder, you will need written permission (such as an email) from

We are committed to keeping your bill affordable. Our city-appointed Rate Fairness Board reviews all proposed rate changes and holds public meetings to keep you informed. We maintain a high-tech and complex system that provides water, power, and sewer service to you 24 hours a day, 7 days a week. Your rates fund this critical service, and they also pay for important projects and upgrades to our system. Water, Power, and Sewer Rates

We can help get you wired. We are proud to power this community, and we strive to make our energy clean, reliable, and affordable.

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