New Updates as of 6/25/2024 Businesses and commercial facilities with a SFPUC water service account may qualify for rebates to upgrade or replace a wide range of indoor equipment that uses water for cleaning, washing, sterilizing, cooling and other commercial purposes. Eligible projects must save at least 74,800 gallons* or more a year to qualify and be installed at the property served by the water account. Properties may apply for multiple rebates if they are replacing more than one piece of qualifying equipment. *748,000 gallons = 100 cubic feet (ccf) of water. One ccf = 748 gallons

Our tap water is among the best in the nation. We are proud of it and hope you are, too. You might have specific questions about your tap water. We hope these subject specific fact sheets help answer those questions and direct you to further resources to find out even more. Emerging Contaminant Monitoring Unregulated microorganisms and synthetic or naturally-occurring chemicals that are not commonly monitored by water utilities are termed contaminants of emerging concern (CECs). More than 100,000 chemicals are registered in the US, and new chemicals and microorganisms continue to be identified

We are dedicated to protecting and maintaining your water quality. Our water system is fortunate to have some of the best water in the U.S. Our major water source is the well-protected Tuolumne Watershed, where spring snowmelt flows from the Tuolumne River into Hetch Hetchy Reservoir. We rigorously protect and test the quality of your water to ensure that it meets or exceeds all federal and state standards for health. Read Our Annual Water Quality Reports for San Francisco English (2024) Español (2023) 繁體中文 (2023) Filipino (2023) Read Our Annual Water Quality Reports for other Local and

Common complaints regarding water clarity, color and/or the presence of particles may be due to several different reasons based on the following descriptive categories: Dirty/Discolored Water (Rusty, Yellow, Brown) Your water can appear dirty with particles and/or brown in color due to the presence of rust or sediment from piping materials in the water distribution or plumbing systems commonly caused by: Breaks in the water mains or hydrants High water flow situations such as system tests or maintenance, construction activities or firefighting activities Rust from plumbing in the water mains

After any extended period of closure there may be water-quality issues that emerge when you return, reopen your business and begin using water again. On March 16, 2020 the City and County of San Francisco issued a Public Health Order requiring that residents stay home, with the only exception being for essential needs. This order resulted in the mandatory closure of many buildings and businesses in the City. The closure of a building may result in significant reduction in water use throughout the building, that in turn may result in degradation in water quality. Water-borne bacteria may have

The San Francisco Public Utilities Commission (SFPUC) is dedicated to protecting our customers from lead in drinking water. We actively monitor for lead in drinking water. Our high-quality water meets all federal and state drinking water requirements for lead. Most lead found in drinking water comes from the corrosion of faucets, and plumbing fixtures and lead solder in the home. The SFPUC adjusts the pH of the water we deliver to prevent corrosion. This means that even if you have lead plumbing fixtures in your home or business, there is a lower likelihood of corrosion into the water. The

The Emergency Small Business/Non-Profit Customer Assistance Program has ended. The SFPUC’s Customer Assistance Program (CAP) offers a 25% discount on water and wastewater bills to eligible customers. If you are a person living on a low income and you pay a SFPUC water and sewer bill, you may be eligible to receive this discount .

Our temporary, Emergency Customer Assistance Program has ended, March 31, 2022. The SFPUC’s Customer Assistance Program (CAP) offers a 25% discount on water and wastewater bills to eligible customers. If you are a person living on a low income and you pay a SFPUC water and sewer bill, you may be eligible to receive this discount .

Does your redevelopment, new build, or remodel project need new water service? A Water Service Installation Request Application must be submitted for any modifications to or requests for new water service facilities. Before You Visit our Office Applicants must acquire all San Francisco Department of Building Inspection (DBI) and San Francisco Fire Department (SFFD) permits and approvals necessary before applying for services with the SFPUC New Installations Unit. DBI approval includes receipt of all SFPUC Water and Wastewater Capacity Charge payments due. Applicants applying for a site permit

We are committed to providing transparent and clear information regarding your water and sewer bill. When you receive your bill, it’s easy to spot the amount due, but what about the other numbers? Here’s a How-To bill guide to make sense of the readings, charges, and more. Bill Guide . Learn more about viewing and paying your water and sewer or Hetch Hetchy power bill online . Need Further Assistance? Have your account number ready. Your account number is located at the top of your bill. Water and Sewer Bill Customer Service by email at customerservice@sfwater.org or by phone at 415-551-3000