Active Alerts

If you are experiencing a water, power, or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or (415) 701-2311 from outside SF or log on at sf311.org. Learn more or review active service alerts.
As summer begins in California, the threat of severe weather like warm temperatures and strong winds will become more likely over the next several months. This can result in a Flex Alert or a PG&E Public Safety Power Shutoff event. What is the difference and how can you prepare? Flex Alerts vs. Public Safety Power Shutoffs A Flex Alert is a request for customers to voluntarily conserve electricity during times of high electricity demand from 4 pm – 9 pm to help avoid or reduce the size of rotating power outages. Hot weather, particularly persistent heatwaves, can result in a Flex Alert since
The San Francisco Public Utilities Commission is committed to reducing dirty carbon emissions and promoting equitable access to clean energy in San Francisco. A new program from CleanPowerSF , one of the agency’s clean electricity services, aims to do just that. CleanPowerSF is now accepting applications for SuperGreen Saver . This program will provide 100% renewable electricity and a 20% monthly discount for residential customers living on low incomes who reside in State-defined “disadvantaged communities.” Disadvantaged communities are areas disproportionately burdened by multiple sources of