Active Alerts

If you are experiencing a water, power, or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or (415) 701-2311 from outside SF or log on at sf311.org. Learn more or review active service alerts.

City of San Francisco Testifies in PG&E Bankruptcy Case: Utility Taking on Too Much Debt to Meet State Wildfire Law Requirements, Will Need to Raise Rates to Stay Solvent

In its new reorganization plan, PG&E outlines strategy for emerging from bankruptcy with $35.4 billion in debt—65% more debt than the company holds today San Francisco, CA—With evidentiary hearings underway this week on PG&E’s proposed plan of reorganization for exiting bankruptcy, the City and County of San Francisco has submitted testimony to the California Public Utilities Commission raising concerns about the tens of billions of dollars in debt the utility plans to take on—and casting doubt on whether PG&E can meet the standards of the state’s new wildfire liability law, including the law

Internationally Acclaimed Artist Mildred Howard to Create Sculpture for the Southeast Community Center

Centerpiece sculpture selected for Bayview neighborhood SFPUC-owned community site at 1550 Evans Avenue San Francisco, CA — Celebrated artist Mildred Howard has been selected to create a sculpture that will be a centerpiece of the San Francisco Public Utilities Commission’s (SFPUC) new Southeast Community Center (SECC) in the Bayview neighborhood that is slated to open in 2021. Howard was chosen by an Artist Review Panel comprised of SFPUC and community representatives, Bay Area arts professionals, and Commissioners from the San Francisco Arts Commission (SFAC) and the Southeast Community

SFPUC, Mayor London Breed, Supervisor Shamann Walton and Partners Establish New Grant Program to Support Bayview Businesses

Bayview Phoenix Fund will provide $500,000 to local businesses impacted by coronavirus outbreak San Francisco, CA –The San Francisco Public Utilities Commission (SFPUC) and its Social Impact Partners, Mayor London N. Breed, Supervisor Shamann Walton and the Office of Economic and Workforce Development (OEWD) have established a new $500,000 grant program to support small, locally owned businesses in the Bayview neighborhood. The grant program, called the Phoenix Fund, is a Bayview Small Business Resiliency Fund that aims to support entrepreneurs impacted by the coronavirus outbreak. “Our small

SFPUC Releases 2019 Water Quality Report

Annual Document Details Exceptional Steps Agency Takes to Make Water Safe and Healthy for Residents and Businesses San Francisco, CA – The San Francisco Public Utilities Commission (SFPUC) has released its 2019 Water Quality Report, which details the efforts the agency has taken to ensure safe and healthy water for the 2.7 million customers it serves in the Bay Area. “We are in the midst of a global pandemic and with that, comes a lot of misinformation, which is why it is important for our residents and businesses to understand just how safe our drinking water is,” said SFPUC General Manager

SFPUC Launches Emergency Community Assistance Program to Help Residential Customers Pay Water, Sewer and Hetch Hetchy Power Bills

Initiative will provide discounts of up to 35 percent for residential customers impacted by COVID-19 pandemic San Francisco, CA –The San Francisco Public Utilities Commission (SFPUC) today announced an emergency community assistance program to help residential customers struggling to pay their water, sewer and Hetch Hetchy power bills during the COVID-19 pandemic. “Each week brings a devastating new update to our country’s unemployment figures and creates economic hardships that we cannot ignore,” said SFPUC General Manager Harlan L. Kelly, Jr. “By providing discounts on the critical services

As Residential Usage Increases Because of Shelter-In-Place Conditions, Satisfaction with SFPUC Tap Water Grows Significantly

San Francisco, CA – With Bay Area residents spending more time at home as a result of shelter-in-place orders, residential customers are increasing their water usage at a time when satisfaction with the San Francisco Public Utilities Commission’s (SFPUC) water quality continues to improve significantly. Concerns about the SFPUC’s water quality decreased by 32 percent in 2019 when compared to 2018, according to the agency’s Water Quality Division 2019 Complaint Report. The significant drop in issues raised can be attributed to the SFPUC’s implementation of new taste and odor monitoring

SEP Air Emissions Fact Sheet

SEP Air Emissions Presentation January 2020

Jerrold Avenue Closure Notice

SFPUC and Treasure Island Development Authority Install Near-Term Measures to Improve Power Reliability on Treasure Island

Equipment to limit outages and improve repair times currently being installed while work starts on long-term solution to replace Treasure and Yerba Buena Islands’ switchgear San Francisco, CA—The San Francisco Public Utilities Commission (SFPUC) and the Treasure Island Development Authority (TIDA) are embarking on a series of near-term infrastructure improvements to increase power reliability on Treasure Island. Last month, the SFPUC completed the installation of new reclosers. These devices can prevent prolonged outages caused by temporary events such as bird strikes or fallen tree limbs. The