Español | 中文 | Filipino | Tiếng Việt | عربي | Pусский | Samoano The SFPUC’s Customer Assistance Program (CAP) offers a 30% discount on Hetch Hetchy Power bills to eligible customers. If you are a person living on a low income and you pay a SFPUC Hetch Hetchy Power bill, you may be eligible to receive this discount. Applying is quick and easy! Application for Hetch Hetchy Power CAP Eligibility Requirements: You have only one Hetch Hetchy Power service account with the SFPUC. Your Hetch Hetchy Power bill is in your name. You are a full-time resident at the address where the discount will be

Español | 中文 | Filipino | Tiếng Việt | عربي | Pусский | Samoano If you have a low income and you pay a SFPUC water and sewer bill, you may be eligible to receive a discount of 25% or 40% on your bill! Application for Water/Wastewater CAP NEW: Customers enrolled in the Customer Assistance Program (CAP) are EXEMPT from water service shut offs and liens. Apply today! Eligibility Requirements: You have only one water and sewer service account with the SFPUC. Your water and sewer bill is in your name. You are a full-time resident at the address where the discount will be received. You are not

The Medical Necessity Assistance Program allows qualified households to use 75% more energy at the general residential service rate. If you are a Hetch Hetchy Power customer with a medical disability, you may be eligible for assistance. Eligibility Customers dependent on electrically powered life-support device(s) plugged into the home electric system. Qualifying devices include: Aerosol tent Pressure pad Apnea monitor Pressure pump Compressor Respirator (all types) Electronic nerve stimulator Suction machine Ultrasound nebulizer Electrostatic nebulizer Inhalation pulmonary pressure breather

Businesses and commercial facilities with a SFPUC water service account may qualify for rebates to upgrade or replace a wide range of indoor equipment that uses water for cleaning, washing, sterilizing, cooling and other commercial purposes. Eligible projects must save at least 74,800 gallons* or more a year to qualify and be installed at the property served by the water account. Properties may apply for multiple rebates if they are replacing more than one piece of qualifying equipment. *74,800 gallons = 100 cubic feet (ccf) of water. One ccf = 748 gallons . Qualifying Commercial Equipment

Our tap water is among the best in the nation. We are proud of it and hope you are, too. You might have specific questions about your tap water. We hope these subject specific fact sheets help answer those questions and direct you to further resources to find out even more. How does the SFPUC check for contaminants? Federal and state governments closely regulate drinking water. They limit how much of certain contaminants can exist in public water. Our laboratory is able to measure very small amounts of contaminants. Contaminants can be measured in parts per million, parts per billion, or parts

We are dedicated to protecting and maintaining your water quality. Our water system is fortunate to have some of the best water in the U.S. Our major water source is the well-protected Tuolumne Watershed, where spring snowmelt flows from the Tuolumne River into Hetch Hetchy Reservoir. We rigorously protect and test the quality of your water to ensure that it meets or exceeds all federal and state standards for health. Read Our Annual Water Quality Reports for San Francisco (2024) Read Our Annual Water Quality Reports for other Local and Regional Systems Annual Water Quality Report - San

Common complaints regarding water clarity, color and/or the presence of particles may be due to several different reasons based on the following descriptive categories: Dirty/Discolored Water (Rusty, Yellow, Brown) Your water can appear dirty with particles and/or brown in color due to the presence of rust or sediment from piping materials in the water distribution or plumbing systems commonly caused by: Breaks in the water mains or hydrants High water flow situations such as system tests or maintenance, construction activities or firefighting activities Rust from plumbing in the water mains

After any extended period of closure there may be water-quality issues that emerge when you return, reopen your business and begin using water again. On March 16, 2020 the City and County of San Francisco issued a Public Health Order requiring that residents stay home, with the only exception being for essential needs. This order resulted in the mandatory closure of many buildings and businesses in the City. The closure of a building may result in significant reduction in water use throughout the building, that in turn may result in degradation in water quality. Water-borne bacteria may have