Active Alerts

If you are experiencing a water, power, or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or (415) 701-2311 from outside SF or log on at sf311.org. Learn more or review active service alerts.
Español | 中文 | Filipino | Tiếng Việt | عربي | Pусский | Samoano The SFPUC’s Customer Assistance Program (CAP) offers a 30% discount on Hetch Hetchy Power bills to eligible customers. If you are a person living on a low income and you pay a SFPUC Hetch Hetchy Power bill, you may be eligible to receive this discount. Applying is quick and easy! Application for Hetch Hetchy Power CAP Eligibility Requirements: You have only one Hetch Hetchy Power service account with the SFPUC. Your Hetch Hetchy Power bill is in your name. You are a full-time resident at the address where the discount will be
Español | 中文 | Filipino | Tiếng Việt | عربي | Pусский | Samoano If you have a low income and you pay a SFPUC water and sewer bill, you may be eligible to receive a discount of 25% or 40% on your bill! Application for Water/Wastewater CAP NEW : Customers enrolled in the Customer Assistance Program (CAP) are EXEMPT from water service shut offs and liens. Apply today! Eligibility Requirements: You have only one water and sewer service account with the SFPUC. Your water and sewer bill is in your name. You are a full-time resident at the address where the discount will be received. You are not
The Medical Necessity Assistance Program allows qualified households to use 75% more energy at the general residential service rate. If you are a Hetch Hetchy Power customer with a medical disability, you may be eligible for assistance. Eligibility Customers dependent on electrically powered life-support device(s) plugged into the home electric system. Qualifying devices include: Aerosol tent Pressure pad Apnea monitor Pressure pump Compressor Respirator (all types) Electronic nerve stimulator Suction machine Ultrasound nebulizer Electrostatic nebulizer Inhalation pulmonary pressure breather