Payment Plan Options
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Delayed Bills
A technical problem led to a number of customers not receiving a water and sewer bill for some months. The problem arose with certain transponders on water meters. The water meters were accurately reading water usage, but the transponders were not sending that data electronically to our billing system. This resulted in some customers not receiving a bill for a period of time, even though they were still receiving water and sewer service.
We apologize to these customers for any difficulty this may have caused. We’re working quickly to repair the faulty transponders and address billing issues for affected customers. Additionally, we are performing an internal review to ensure this does not happen again.
Delayed Water and Sewer Bills Frequently Asked Questions
Updated Bills and Payment Plan Options
Affected customers are being sent updated bills for the amount due for the services received. Customers are not being charged for repairs. However, customers are responsible for unpaid water and sewer services they received.
Some affected customers will receive an updated bill right away. Others will receive it this fall. Some bills will be estimated based on previous usage, which may result in billing reconciliation later.
Updated bills may reflect estimated usage if a meter reading is not available, and billing corrections may be performed at a later date. We understand it may be challenging to pay the full amount at once. We are flexible.
Customers may choose a payment plan to make it easier to pay their updated bills. Payment plans let you spread out payments over several months, giving you more flexibility.
Customers interested in enrolling in a payment plan can complete the online form:
Customers can also call 415-554-3403 to set up a payment plan. When calling, please be prepared to provide this information:
- SFPUC account number
- Account holder's name
- Account holder’s phone number
- Service address (Street, City, State ZIP)
- Mailing address if different (Street, City, State ZIP)
- Number of months requested for the payment plan
- Preferred payment method
Once you provide this information, you will be mailed a confirmation of your payment plan within two weeks.
Payment Methods
We accept several payment method options for your convenience, including online, by phone, by mail, or in-person. Learn more about payment methods and options accepted.
A Note About Autopay
If customers are enrolled in Direct Payment autopay through the SFPUC, we will suspend automatic withdrawal for the first updated bill to prevent any inconvenience that debiting the full amount might cause. Please note, this only applies to the first updated bill. For subsequent bills, the full amount owed will be debited by autopay if the customer does not make any changes.
Customers signed up for recurring payments through KUBRA or their financial institution should update their account preferences to avoid large debits. Please make changes through your financial institution if you do not want the full amount withdrawn when you receive an updated bill.
Need Further Assistance?
Have your account number ready. Your account number is located at the top of your bill.
Email: paymentplan@sfwater.org
General Resources to Save Money or Pay Your Utility Bill
The SFPUC has bill saving programs for customers to save water and money on their bill, including water conservation tips, rebates, incentives, grants, and more.
If you are a person living on a low income, you may be eligible to receive a 25% to 40% discount on your water and sewer bill. You can apply online for our Customer Assistance Program at sfpuc.gov/CAPwater.