Resources for Customers with Overdue Bills

If you have a large balance due on your bill, here are steps you can take.

• Sign Up For a Payment Plan: Avoid water or power shut offs and liens against your property by signing up for a payment plan and making regular payments. We are here to help. Request a payment plan:
  • SFPUC water/sewer bill: visit sfpuc.gov/RequestPaymentPlan or call 415-551-3000.
  • Hetch Hetchy Power bill: call 415-551-4720.
• Get a Discount on Your Bills: Customers who meet income eligibility requirements may qualify for:
  • SFPUC water/sewer bill: 25%-40% off monthly water/sewer bills through the Water/Sewer Customer Assistance Program (CAP). If you don’t qualify for the CAP and make less than 80% of area median income and have extenuating circumstances, you may qualify for a temporary exemption from shutoff or lien proceedings for up to six months.
  • Hetch Hetchy Power bill: 30% off monthly Hetch Hetchy Power bills through the Hetchy Customer Assistance Program (CAP). Households with a medical disability may also qualify for the Medical Necessity Assistance Program (MNAP), which allows households to use 75% more energy at the general residential service rate. Customers can enroll in either Hetchy CAP or MNAP, but not both at the same time.
• Apply for Bill Assistance from the Low-Income Home Energy Assistance Program (LIHEAP) for your energy bill: LIHEAP is a federally funded program that provides a one-time credit to help low-income people pay their energy bills. Learn more and apply at: CALIHEAPApply.com.
• Apply for Short Term Assistance from Season of Sharing: Season of Sharing is a charitable fund that helps Bay Area households who are striving to overcome an unexpected challenge with housing or other emergency needs.